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Design Shack showcases inspiring web design, alongside resources and tutorials for you to succeed in the same way. It is carefully curated and edited by Josh Johnson and David Appleyard.


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15 Design Tips to Learn From Apple


Written by Joshua Johnson, On 4th February 2010.
Filed in Graphics, Inspiration.



There is no shortage of companies that follow popular design trends to appeal to a mass market. Much more rare is the breed of company that actually sets design trends. Today we’ll examine the techniques of a company that occupies the top of the design food chain: Apple.

Below you’ll find 15 practical ways to follow Apple’s example in creating beautiful interfaces.

#1: Keep it Simple

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Take a look at Apple’s homepage and don’t think about what you see, but what you don’t see. I’ll give you a hint, it’s all over this site (no not this very site, click the link silly). The answer of course is visual clutter. A homepage is supposed to tell users everything about your company, to communicate all your product categories in detail, to list endless features, and to showcase your logo as big as possible. Right? According to Apple: wrong.

Apple’s homepage simply shows off their most recent work and provides you with a few easily understood categories to help you get to the information you want to see. Granted, odds are you aren’t designing for a remarkably ubiquitous company that needs no introduction. However, you can still use minimal but attractive design to increase usability.

Imagine you’re driving up to an airport. As you drive along you are simultaneously hit with five or six signs containing maps with the locations for everything from terminals right down to handicap accessible restrooms. The argument the map designer would make is that he gave you all the information you needed to get anywhere you wanted to go. You would no doubt quip back that his fault was in giving it to you all at once as you were driving by at 20 mph. Now imagine you are at Sky Harbor, Phoenix Arizona’s remarkably easy-to-navigate airport. As you pull in you see a sign that says “Hello, welcome to Sky Harbor. There are three terminals”. Then as you drive along, you reach more signs, each with a brief description of what airlines fly into each terminal and where to go for arrivals or departures. The feeling you get as you drive into Sky Harbor is “Wow, this is easy!”

Apple takes the same approach to interface design. Rather than hitting you with everything they’ve got in the name of usability, they use smaller bits of information to lead you to the place that holds the content you’re really after. Look at the site you’re working on and consider how you can break the complex information up into smaller pieces that the user won’t find overwhelming.

#2: Use Amazing Product Shots

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One of Apple’s principle reasons for cutting back on superfluous graphics on their site is to really showcase what’s important: their products. Just look at the shots they use; it’s nearly impossible to look at a page on the Apple site and not have your eyes focus on the products for seconds on end.

There are several things that make these products look so incredible. The first is that they are obviously pristine. Chalk this one up to digital imaging experts. I haven’t seen exactly how they do it, but the combination is likely a mixture of photography, 3D modeling (take your pick: Modo, Lightwave, Maya, etc.), and of course, Photoshop.

The next thing they do is to make them take up a huge portion of the page. If you spend hours making a beautiful package shot and then size it down to a thumbnail, it’s simply not as overwhelmingly impressive. Notice that Apple also frequently includes multiple products arranged in an attractive way as in the picture above.

The lesson here is to not just take a photo of your product and call it a day. Spend the time to make it look fantastic. Whether it’s a can of refried beans or a Lexus, do your best to make a great hero shot.

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Don’t believe that you can make your non-tech product look as good as Apple stuff? Check out We Shoot Cans as proof that a talented artist can make any product look good.

#3: Contrast is Key

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Another thing that makes those Apple product shots look so darn great is the simple environment they drop them into. The human brain loves contrast. It’s the reason we stare at mountain ranges and the horizon over the ocean. It’s also the reason we say “oooooohhhh” when we see a black shiny iPhone on a flat white background. You should seek to apply selective contrast in every single design you create. Look for opportunities to use contrast with color, size, font thickness and anything else you have to work with.

Apple doesn’t just apply contrast to their product shots. Take a look at the pic above and think about what jumps out at you. It’s probably the big blue download button. Cruise around Apple’s site and you’ll see that nearly every time they want you to do something (buy, download, etc), they use a bright blue button to grab your attention.

#4: Sweat the Small Stuff

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Apple is all about attention to detail. Every little piece of their site is finessed into perfection. Never fall into the trap of saying “no one will notice” or “good enough.” It is often the margin of time spent on the tiniest details that separate the good designers from the great ones.

Don’t buy into the small stuff argument? Check out the social media logos on the Microsoft Office homepage and tell me that they don’t make you cringe.

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I personally possess vector files of each of these logos. Now if I can do it, don’t you think the Microsoft designers could’ve taken the time to track down better versions of these logos to avoid the sloppy Photoshop Magic Wand selection they’ve got going on? I challenge you to find something this poorly done anywhere on Apple’s site, much less on the landing page of one of their most popular pieces of software.

#5: Avoid Flash

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I’ve never been one to join in with the Flash hater crowd, but the fact is, that crowd is growing. Leading the masses is none other than Apple CEO and world-renowned technology clairvoyant Steve Jobs. Check out this excerpt from a recent Wired article:

“About Adobe: They are lazy, Jobs says. They have all this potential to do interesting things but they just refuse to do it. They don’t do anything with the approaches that Apple is taking, like Carbon. Apple does not support Flash because it is so buggy, he says. Whenever a Mac crashes more often than not it’s because of Flash. No one will be using Flash, he says. The world is moving to HTML5.” (Source)

Those are strong words from a man revered for leadership in the tech world. To be honest, much of what he says rings true. Online Flash content certainly isn’t the most reliable technology out there and is highly dependent upon extra software and up-to-date plugins that the user may or may not have. Further, HTML5 and CSS3 are glimpse into a future where you can accomplish a richly interactive multimedia experience with with simple, standards compliant code.

As a developer, if you join Apple in their virtual Flash boycott, you probably won’t regret it. You don’t even have to take an active stance against Flash so much as simply avoid using wherever possible. You’re pretty much guaranteed to have a lot less headaches from users who can’t view your content.

#6: Make It Friendly

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For years, Apple was branded as a cult that was anything but friendly. They’ve really sought to purge this idea in recent years by restructuring their image to be more approachable. The most noticeable place you see this is in the “Get a Mac” ads. The Mac is portrayed as an every day kind of guy while the PC is the “out there” business man who’s always up to no good. Subliminally, these commercials are saying that Apple is really an open community and anyone from teenagers to grandmas will fit right in.

Another thing they’ve done is improved their formerly abysmal tech support record. Now anyone in a major city can just make an appointment at the Apple store for a free one-on-one consultation to address any problems and/or questions customers might have.

All of these techniques are reinforced by graphics of friendly, smiling faces. Currently the Apple store near me has about a dozen cardboard cutouts of Apple employees in the window as if to say “come on in, we’re happy to help.” You can also spot these smiling employees in a few places on the Apple website as shown in the pic above.

What Apple is doing is forming a balance between amazing but non-personable technology-based design and approachable smiling faces. No matter what you’re selling, consider whether it’s appropriate to make it look more friendly and think about what you can do to get it there. Even a simple “Hello” in a headline can go a long way.

#7: Use a Strong Grid

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The picture above speaks for itself. Every page on Apple’s site adheres to a strict grid structure; whether simple or complicated, it’s there. The purpose? Check out how much information they’re throwing at you on the page above. There is simply a ton going on, but it somehow seems attractive instead of overwhelming.

Breaking sporadic information up into manageable cells drastically reduces visual clutter and confusion. Notice that each cell also contains a visual reference to accompany the text description. These visual references all look very similar and fit into the overall Apple theme. Even if you’re using stock images, try to maintain a similar theme so there’s no visual disparity in the pictures scattered all over the page.

#8: Create Instructional Aids

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To reinforce the message that the top of the mouse is actually a multi-touch surface, Apple created the above illustration. Even without the headline, nearly anyone would be able to comprehend what’s happening in the picture and consequently understand how to use a brand new piece of technology that they’re completely unfamiliar with.

Apple goes even further than illustrations though. Nearly every piece of hardware and software on their site has an accompanying video that shows you how it works. This goes a long way to reduce tech support questions. I frequently refer my friends (who have all converted to Mac because of me and therefore see me as free tech support) to these videos because they provide a much richer and easier to understand experience than a phone conversation ever could. Check out Apple’s library of instructional videos to see how great they are for yourself.

#9: Be Consistent

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The pic above is a screenshot of the iTunes store. Look familiar? If you’re thinking it looks a lot like Apple.com, you’re right. Now have a look around Mac OS X, specifically in the Finder. Again we see strong grid-based design, lots of white, metallic textures, and blue as an attention grabber (in selections). And finally, have a look at the full Apple line of hardware to see these textures and design elements brought into the real world.

Apple’s general look or “brand essence” is applied across every single thing they design. It’s quite stunning when you realize how much their software actually looks like their hardware. How much more integrated can you get? If you’re ever tasked with the job of developing a brand, look at every aspect of the company from televised ads and websites on down to the products themselves. Consider how you can integrate all of these disparate elements to look like individual pieces of a cohesive whole.

#10: Not Just a Big Store

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Apple is a great case study in a successful e-commerce site. Notice that the entire site is bent on influencing you to buy, and educating you about, their products. However, the site doesn’t feel like one big store.

What I mean by this is illustrated in the screenshots above. The top shot is the dedicated Time Capsule page. Apple loves making beautiful product pages with clever headlines informing you of how great their products are. Notice that this technically isn’t the “store.” If you click the buy button, you are then taken to the page in the second screen: the actual online store. Here Apple has completely stripped down the visual appeal and focused on usability. They give you the information you need without distractions and make it easy to purchase an item in a few clicks.

If you’re making a online store, your first idea will probably be to do just that: build a store. If you have the time, budget, freedom, etc., consider building a website to showcase the items in the store in a way that simply wouldn’t be efficient in the store itself. Create beautiful dedicated pages that really boost your product and include a “buy now” link that takes customers to the visually boring but highly practical store section of the site.

#11: Be Confident

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Let’s face it, Apple products are pretty amazing. Click around Apple’s site for a few minutes and you’ll find they aren’t exactly humble about this. Their headlines are filled with adjectives like beautiful, powerful, fun, revolutionary, easy-to-use and advanced. Their product descriptions inform you that the item is the best thing available in its category. If you overanalyze it, this may sound a bit haughty. However, as a casual visitor, you would probably just be impressed.

Whether your website is advertising a product, service, or simply an idea, don’t sell yourself short. Never use the word “good” when you can say “great,” never say “attractive” when you can say “beautiful.” If you are confident in your product, really strive to communicate it to your visitors. You’ll find that it will rub off on them and that they will generally have a much more positive first impression if everything on your site is focused on convincing them how great you are.

Like anything, there is of course a breaking point. Have someone not involved with the site read over your copy to make sure you aren’t pouring on the self-praise so thick that it becomes an annoyance.

#12: Put Legal Copy in it Place

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This one is small but important. If you’re working for a company big enough to have a legal department, you know that the people in legal departments work really hard to prove that they aren’t worthless. Usually what this means is that you as a designer create something, send it to the legal department and get back a 500 word document full of extra content you are required by law to include. Inevitably, cursing ensues.

What you do with this content is important. Consider whether or not it’s information that the user actually wants to know or if it’s just an evil necessity that no one will ever read. If it’s the latter, take a page out of Apple’s book (a bite out of the Apple so to speak) and throw it at the very bottom of the page in a small but readable font that doesn’t contrast with the background too much. Your primary goal as an employee should be to make this content accessible, findable and readable. However, your goal as a designer is to make sure it doesn’t screw up your design by filling it with unimportant clutter.

#13: Comprehensive Footer Site Navigation

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Check out the footer in the screenshot above. Apple has transformed the bottom of each page into an extremely helpful navigation tool. This is a great way to reduce the difficulty of navigating a large site. Rather than filling their primary navigation with a link to every section on the site, they’ve reserved it for general categories. Within a category, if you scroll down to the bottom of the page you find a much more comprehensive site map in the footer.

Notice they haven’t gone out of their way to make it stick out. It’s enough that you can spot it if you’re looking for something but subtle enough that you don’t give it a second glance if you don’t need help with navigation.

#14: Create Beautiful Custom Icons

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With the introduction of OS X, Apple brought icons into a whole new realm. Since then stunning icon design has flooded operating systems and spilled over onto the web. However, there are a few free icon sets online that have reached such fame that they’ve become cliché.

So before you go downloading a set of icons that looks like everything else on the web, give it a go yourself. Fire up Photoshop and/or Illustrator, dust off those drawing skills and make yourself some great custom icons. In the end they’ll really polish off your site designs. As you master the art of good icon design you’ll notice that you are a lot less dependent on third party art to produce amazing sites (which is a really good thing). If anything, you’ll save those crazies in the legal department from trying to figure out the legal restrictions on all those “free” icons.

#15: Interactive & Dynamic Content

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Nearly every page of Apple’s site contains an automatic slideshow, an animated accordion menu, a video, or an interactive photo gallery. The goal here is to keep the attention of the user. Static content can be a little on the boring side and can cause a user to vacate the site in search of something more interesting. Apple keeps your attention by giving you lots of pages with constantly changing content or bits of interactive features.

This kind of content should be approached with extreme caution for a number of reasons. First of all, it’s easy to leave over half of your visitors behind if you’re programming in features that require a special plugin. Try to stick to widely supported technologies that work across multiple browsers. Also, it’s really easy to get carried away with dynamic content. There’s an extremely fine line between eye-catching and annoying and you absolutely must learn where that line falls. Otherwise you give visitors a headache in place of the good impression you were going for.

One More Thing…

To sum up, Apple Inc. is pretty much synonymous with classy design. There’s a lot we can learn from observing these great designers at work that goes way beyond just ripping off the cool reflections they put on everything. The tips above are meant to be generally applied to your own work in a unique way. Use them as inspiration to blaze your own path in great site design.

Any time someone mentions Apple there’s bound do be evangelists and haters, eager to share their undying love or profound hatred of Apple’s design methods. Use the comments below to tell us which one you are. Are you all for minimalism mixed with glossy icons or are you sick of the web looking like a bunch of Apple wannabes? We want to hear your thoughts.

68 Comments

  1. Brian Lovin says:

    Apple’s design style, I feel, has been emulated and replicated more in the last three years than ever before. People are recognizing the subtle beauty behind everything with an Apple logo.

    Great post and wonderful insight into why Apple’s design techniques just “work.”

  2. Joshua Johnson says:

    Thanks Brian!

  3. Nicole says:

    Such an inspiration of Marketing. Loved your article and read the headers for now. I will have to enjoy the whole article later tonight. You also have a simple layout. Great Job.

  4. Sorel Mihai says:

    Great article, we thank you and Wilson Miner!

  5. Graham says:

    This is a fantastic article!

    I must say that the points that you have highlighted are really valid and worth application in our projects.

    I have been a PC user all of my life and am hoping to soon transition to Mac – I have a good feeling that I won’t look back.

    But in terms of design I think Apple have hit the nail on the head, time and time again.

    Thanks again for the great post!

  6. Niclas Lindgren says:

    Very nice reading even though I don’t agree to everything said.

    I think Apple has a tendenancy to be too grey and dull, almost cold, it is rather depressing at times. It is almost like walking into a hospital that has been fully sanitized for optimal cleaness, not too enjoyable place to be. There is no personality in it, however stylish it is.

    They make some very stylish things though, but sometimes it feels like just because its made by Apple it is stylish, I’m not taking that pill.

  7. Vic says:

    In terms of user/consumer manipulation, Apple is definitely at the top of the heap.

    I think the only real problem I have with Apple is this notion that form > function. Because while Apple does make very good looking hardware, software, etc. They tend to generally under perform when compared to their peers.

    Often times it seems as if their devices/software are gimped on purpose, so that they have greater control over how you utilize your purchase.

    For me Google is a company that is just as user friendly as Apple(minus the generally useless eye candy) but far more focused on overall function than manipulation.

  8. Interesting list but as a flash developer #5 hurts. There are a lot of good developers that create amazing and useful flash apps without bugs. Its those sweat shops that turn around ad campaigns daily that give flash its buggy bad name.
    But I as well am a developer and will embrace the html5 invasion.

  9. axisadman says:

    I think that HTML5 and Flash will co-exist, there is too many sites and too much investment in flash for it too disappear – even in the long term.

  10. axisadman says:

    I think that HTML5 and Flash will co-exist, there are too many sites and too much investment in Flash for it too disappear – even in the long term.

  11. Some people certainly are in a deep love affair with Apple and everything it produces; but that doesn’t logically follow that Apple is the pinnacle of design.

    While Apple seem to understand the need for good design, and that extends to their websites, for everyone to opt for Apple design would lead to a very dull internet. (Think about Chairman Mao’s safari suit – worn by millions who couldn’t wait to through it off for something a little less conformist).

    Good design offers plenty of scope for innovation and difference.

  12. Sander says:

    Nice article, sums up all good practices we should use on every website. That Microsoft Office 2010 site is really a big joke comparing it to Apple’s website.

  13. Great article Josh. Taking bits and pieces of Apple’s design language may work, but their real power is the fact that design is their culture. As designers, we never are in a position to change the culture of the business we’re doing work for. That is unless of course it’s our business we’re designing for :)

  14. Mark says:

    Nice article. I am a huge fan of Apple design and agree with all your points!

  15. Matt Haydon says:

    Damn I just learned actionscript 3! Now its worthless?!

    I hope apple and adobe can work something out soon ;)

  16. Nice Roundup.. Its fun to read… Apple is awesome..

  17. Appsourus says:

    Great stuff. How do we get a PC to act more like a Mac?

  18. Appsourus says:

    Try this http://smi.sh. Its a start.

  19. Stacy says:

    Great article, Josh! I really enjoyed all of your observations, and think that most of them are just plain good web design principles in general. Also, nice pickup on the lousy social media icons on the Office home page.

  20. Awesome post, really enjoyed it. Apple does make everything beautiful and perfect. Makes me wonder if everyone they hire is just super talented or what?

  21. Mick says:

    I don’t understand why you used the Office 2010 website as an example? Apple’s website is aimed at designers first and foremost whereas the Office website is aimed at system admins and people who need all the information they can get regarding the product (granted it’s not an excuse, but I cant help but feel the OP trolled around to find the worst example possible).

    Should have used this website http://www.microsoft.com/windows/windows-7/ – at least it is somewhat closer to the target market (but is still irrelevant as it’s still aimed at selling software).

    If you really want to do a solid comparison you should square up Mac and Dell – they do an excellent job of presenting their product.

  22. Mac is always inspiring for designers. Not just the site, but on everything they produce they keep the simplicity and beauty. It is a pride to have a Mac.

  23. crganesh says:

    If I have to say in single word about this blog – “outstanding”.

    Wow.. You really did too much effort, time and excellent research about Apple.com.

    Thanks dude – its one of the best blog I read it in this year (Jan n Feb).

    Congrats dude, looking forward to your next piece of work..!!

  24. agi says:

    Great article although i think #5 is slightly off track in that apple doesnt like the use of flash due to them wanting to keep control over what applications appear on thier devices.

    whether this is a good or bad remains to be seen.

  25. Excellent post! I think the most impressive and important is the attention to detail. So many times, we’re lazy or content with mediocrity. But you’re right, that’s what separates the good designers from the great ones.

    Thanks for sharing this!

  26. heath says:

    Excellent article.

    I resist Flash because it causes browser crashes. NYTimes.com uses extensive Flash for ads and content, and FF crashes about 30% of the time, for me. Chrome keeps the pages running, and shows the crashed Flash divs — still not a super experience.

    Your focus on contrast as a major hook for keeping the eye engaged is conventional wisdom. Who am I to challenge that? Well, not me… but if you want to know why we really stare at certain things for hours on end, check Margaret Livingstone’s “Vision and Art: The Biology of Seeing”. It’s on Amazon in paperback, but if you can find a used hardcover edition, it’s worth the trouble. It’s a gorgeous book in itself. But more to the point, Livingstone’s concepts will blow you away. Five year ago, I wrote two articles about how her ideas apply to web design. Last year, a couple of designers told me her principles are now being taught in some high-end design shops. Repeat, her concepts will blow you away. To start with, we have two vision systems, and one of them is color-blind… If you’re a designer and a geek, this book will revolutionize your comprehension about what makes design work.

  27. Raymond says:

    While Apple does some things right I think it’s a bit of a stretch to say they are the pinnacle of design and everything they do should be followed.

    The reason why Apple’s look and feel seems so strong is not just because the design itself is “perfect” it’s because the power and legacy of it’s branding bolsters that design you see. And not to mention the cult-like following it has.

    You’re not seeing the design so much as you are feeling the strength of the Apple brand behind it.

    As far as the “Apple look” goes, please don’t forget Dieter Rams. Take a look at his work and you’ll see what I mean.

  28. DesignLovr says:

    Another great post!
    Very detailed analysis of Apple’s “Ways”.

    Clearly we can take a leaf out of Apple’s book, but we shouldn’t try to actually copy the visuals, but rather to apply the design and usability principles behind them – you did a great job listing exactly those, congrats!

  29. Steve Manatt says:

    I’m a fan of Apple’s style; however, I don’t worship it. They are masters at design and emotionally engage people with it, BUT emotion doesn’t pay the bills.

    Should we learn from them – sure, they are obviously doing something right. Should we worship them to the exclusion of other great technologies? Absolutely not! I’ve never experienced a crash with anything Flash. Now I don’t use a Mac, so perhaps that’s the caveat that needs to be made.

    Be objective. Be smart. Craft a solution that gives value to your client and stay away from useless debate over the keyboard used. It is you, not the tools you use, that make the difference.

  30. Appsourus says:

    There is something wrong if I can access my bank account faster on my iPhone than on my computer. I use my computer more often. Who can build/design an app for a computer?

  31. Great post! Thanks !

    Simplicity is beautiful … but so hard to make.

  32. Joshua Johnson says:

    Love all the interesting Flash input. I personally don’t develop with Flash all that much but admittedly love many sites that do. Where would we be without sites like http://www.homestarrunner.com?

    Apple’s Flash outrage could definitely be tied up in a lot of selfish motives. Great input all around!

  33. A lot of blog posts that I’ve seen discussing Apple’s design style and how you can learn from it in your web designs, seem to have been about copying Apple. This post really helps you learn from Apple, rather than copy them!

  34. Appsourus says:

    THIS IS WHAT THEY SAY—Smish takes all your apps, friends, feeds, files, and favorite sites and smishes them together into one simple window. It’s compact bliss. Smish isn’t another social network, blogging tool, or bookmarking site. It’s a completely new digital creature that brings everything you do, both online and off, together.

  35. Rodrigo Polo says:

    I agree that there should not be plug-in use in the website of Apple, just Apple, but they use QuickTime a lot and you know that not everybody has QuickTime and that it is most probable to find Flash plug-in than QuickTime plug-in. So my conclusion is “use plug-ins if you want, but beware of your audience usage of that plug-in”

  36. Ertan says:

    Great article, thanks…

  37. SM says:

    Great tips. Thanks

  38. EJ Kay says:

    Well, for the most part just a lot of self-serving, egotistical babbling. The Grid? Please, Apple has one of the most convoluted and irritating websites around. Does it look nice? Sure for the most part colors and contrast are good, it’s a branded website as far as ‘good design’ no, it’s not that great.

    The Flash comments are just laughable, please. I’m a Mac used, I have been for 12 years now. I don’t have issues viewing websites that contain Flash, or that are fully Flash based in construction if they’re done properly.

    Perhaps Apple should spend less time on trying to spread their brand on everything and fix Snow Leopard, you know, the busted O/S they just put out? Ya, try that okay?

    Or how about letting people know that 5th Gen Nano’s now don’t work with most high-end docking stations? Think maybe you might have mentioned you changed the pin configuration?

    Apple design… Please…… Are you kidding?

  39. Peter says:

    Troll!

    Of course they’re awesome, it don’t matter what you compare with, Dell, Vista all those pages suck in comparison.

  40. Mick says:

    *yawn*

    The worst thing about design is designers.

  41. adechriz says:

    I use PC now..hope I can buy mac soon..hehe

    ctrl+D

  42. JJ,

    Nice piece, very timely for us as we’re redesigning our haul website and the points you raise nail it.
    Uncluttered and clean along with high end product shots are the key messages for mine.

    Thanking you.

    http://haul.com.au

  43. Great article! This all make sense for me. Learn a lot from this, thanks!

  44. Ciprian says:

    Aviod Flash? FUCK OFF!!!

  45. The Truth says:

    This is ridiculous, apples design has become redundant and insanely played out in every way possible. Actual designers would never think of taking tips from the apple site.

    Obviously the person who wrote this post is a total hack. Stop treating apple like it’s some niche design firm, they make computers. In the words of the late easy E “get off my nuts trick”

    Avoid flash? Apples obviously owned and operated by children, the only reason they hate flash is because adobe Doesn’t want to work with them.

  46. ninjacrunch says:

    Nice design tips. I turn on my macbook everyday and I really did not notice the apple homepage to be a good design inspiration..

  47. texag says:

    I find Apple’s predominant designs to be very cold and not really appealing. As an earlier poster noted it is like a sterile hospital room. Not to mention the website isn’t as user friendly as it could be, particularly if you actually need to find out information beyond Apple’s collective ego. Took over an hour to find a solution to a sync issue with my iPhone.

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